The more information you provide at the onset, the faster the issue may be resolved.įor tutorials on using Adobe Connect, go here:įor more detailed information, do a search in the product support guide for Adobe Connect. Information such as date, time, and location what computer and web browser(s) you used the link to your meeting and any other information will help UIT assess possible issues and/or remedial actions to resolve your issue.
In your request, please provide all relevant information related to your issue(s).
#Adobe connect software
If you are experiencing problems with the Adobe Connect software specifically, you can submit a help request through the IT Service Desk portal:. You can reference it at any time by clicking on the ‘Help’ icon at the top-right of the Adobe Connect window. If you do not find the answer to your question there, the Adobe Connect software has built-in help documentation. HOW DO I GET HELP?įirst, check the FAQs list below. The above link also has helpful information on using Adobe Connect, as well as links to other resources you can use to get the most out of using the system. The following link will check your computer’s browser to ensure that you have everything installed and ready to go for your meeting:
Testing your computer’s ability to run Adobe Connect:
#Adobe connect how to
For a general overview of how to use the Adobe Connect, refer to the Adobe Connect User Community Learning Center: Learning to use Adobe Connect is quick and easy.
Information on how to access Adobe Connect through this method is here: You can also find Adobe Connect as an activity in your eClass courses. Please bookmark this link for future use. You can find the service at the following domain: In either scenario, Participants do not need to request an Adobe Connect account, although they may or may not be required to have a PPY account.
#Adobe connect android
Collaborate across desktop platforms with the use of any major browser, and on virtually any device, including iOS and Android with the use of a free app (Note: Wireless data charges may apply when using the system over your carrier’s cellular network. Optional PPY authentication for Guests/Participants (each meeting or training session may select if they are open to all, or require PPY authentication for participants) Passport York (PPY) authentication for Hosts/Presenters (Required to login and manage and/or host meetings). The following features are currently available for York University’s Adobe Connect service: You can force login by PPY to participants when creating your meeting. Participants (students) may enter as guests with no need to authenticate. It is a great way to enhance eLearning within a course, or to facilitate synchronous online meetings and webinars.Īdobe Connect is available anywhere, provided you have a (good) internet connection, and a supported computer or a mobile device.Ī valid Passport York (PPY) account is required to host a meeting (instructors). This service is available to all York University faculty and staff members who would like to use web conferencing to connect with colleague and students. Adobe Connect is a self-managed web conferencing platform that provides accessible solutions aimed at creating or enhancing an eLearning experience.
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